Terms & Conditions

Scope

These terms apply to all orders placed with Truffle Nose Ilias Daskalopoulos, Wesemlinstrasse 34, 6006 Lucerne («Truffle Nose»), whether through the website, by e-mail, phone or WhatsApp.

How an order is placed

• 1. You send us your enquiry through the form, by e-mail, phone or WhatsApp. Before sending the form, you can check and correct all your details.
• 2. If you use the form and give your e-mail address, you immediately receive a confirmation that we have received your enquiry.
• 3. We check availability and confirm the quantity, price and delivery day with you. The contract is concluded with this confirmation.

Ordering and payment

You choose your truffles under «In season now» and send your basket, or you order through our enquiry form or by e-mail to swiss@trufflenose.ch. The minimum quantity per order and variety is:

• White truffle (Tuber magnatum): 30 g to 500 g
• All other truffles: 150 g to 1 kg

Payment is by invoice, TWINT or cash. Cash and TWINT on personal handover; invoice for business customers and larger orders.

Availability and order deadline

As soon as fresh truffles are available, we inform you with an availability message. Each message states an order deadline. Orders received after the deadline are included in the next round: we deliver in rounds, about every two days, as long as fresh truffles are available.

Members of the Founding Circle are informed first and can order first.

We confirm availability and the delivery day once we have received your order.

We cannot accept orders for a fixed date or staggered deliveries: fresh truffles are a natural product. They may no longer be available, or their price may change considerably.

Delivery

We deliver your truffles personally, by our own car, throughout Switzerland, without a courier.

From dispatch, you receive your truffles within 24 to 48 hours, depending on the delivery location.

The truffles are brushed: we only remove the coarsest layer of soil, because a little soil protects them naturally and preserves their aroma. We deliver them in insulated containers.

Weight and price

The weight at the last weighing before handover applies. Fresh truffles naturally lose some weight over time. This is normal for fresh produce.

Prices

All prices are in Swiss francs. The white truffle is sold at the daily price, which we tell you with the availability message.

Delivery costs

Delivery is charged from CHF 20.00, depending on the distance to your delivery address.

Complaints

Before a truffle reaches you, we check it personally. Please check the goods on handover: quality defects must be reported immediately on handover. Truffles with quality defects are not replaced but credited. We accept no liability for damage caused by improper storage or handling after handover.

Applicable law

Swiss law applies.